The Soft Skills Starter Kit and Guide compiles ideas and resources for trainers and programs seeking to increase awareness or build a program focused on these skills.
Skills addressed: Responsiveness, Courtesy, Competency, Timeliness, Attendance, Communication, Accountability, Customer Service
This resource was developed in 2016 by Linda Rider, Workforce Readiness Director, with the
Washington State Human Resources Council. The Workforce Readiness Initiative collaborated with the Performance Skills Coalition on this project.