LEAD: Fostering Self Awareness for Workplace Success

HealthCARE Montana

The LEAD: Fostering Self-Awareness for Workplace Success training uses daily mini-lessons to help healthcare employees recognize and build workplace success skills.

What This Includes

Skill addressed: Self-Awareness, Professionalism, Conflict Resolution, Empathy, Compassion, Initiative, Dependability, Integrity, Problem-Solving, Listening, Stress Management, Organization, Time Management

Instructional resource

  • Implementation Guide for administrators and LEAD Champions, pre-and post-training survey for program, and a participant program evaluation form
  • Daily Card training templates for the four-module, four-month course in communication, conflict resolution, professionalism, and leadership
  • Video training overview of program for administrators and LEAD Champions
  • Posters to display during each module
  • I Caught You Caring cards to reinforce positive behaviors

Key Takeaways

  • Each of the four modules is designed to be delivered over a one-month period, in short, daily workplace huddles or meetings before the workday begins, so participants can reflect on the teachings for the day and apply them to their daily work.
  • A designated program champion (LEAD Champion) from the workplace leads the huddle and delivers training content.
  • Module themes are woven into a workplace context so, for example, in the Communication module, participants practice being empathetic to a difficult coworker who may be facing unspoken personal challenges.
  • The training was designed to be general enough to be used within any industry.
  • Career navigators and adult basic education instructors could adapt the daily huddle lessons and format to apply to training or classroom settings.

HealthCARE Montana developed the LEAD (Learn, Engage, Adapt, Do) course in response to a need for targeted soft skills training identified in a 2015 needs assessment of employers across Montana. The program was piloted in 2016 at a long-term care facility, evaluated, and determined to be very successful. It became part of the state’s Medicare Rural Hospital Flexibility Program and used in critical access Hospitals. The video series was developed for the same purpose and is used throughout Montana at long-term care and CNA training facilities. The training products were developed with a grant from the U.S Department of Labor and are licensed under a Creative Commons Attribution-No Derivatives 4.0 International License.

Adaptability & Flexibility


Critical & Creative Thinking

Emotional Intelligence

Leadership & Initiative

Respecting Differences


Teamwork & Collaboration

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